Frequently asked questions
Didn’t find your answer? Contact us, or search the user guide.
What if the internet goes down?
The app works fully offline: sales, stock-takes and reports. Everything you record is saved on the phone and synced in the background when the connection returns, and the pharmacy’s other devices receive the update. Connect at least every few days so the device licence renews and your data is backed up.
Do I need a computer or a barcode scanner?
No. An Android phone is enough, and its camera reads barcodes. The web panel is there if you want to follow from a computer.
Which currency does the app use?
Your country’s currency: you choose it when registering, and all amounts and reports use it. The platform subscription itself is billed in US dollars.
What happens if I renew late?
We remind you before the end, then your pharmacy works as usual during a grace period. After that it becomes view-and-export only until renewal — your data is never deleted, and what you sold before expiry is kept and synced.
How do I pay for the subscription?
From your pharmacy’s web panel: with PayPal for instant renewal, or with the local payment methods available in your country plus a receipt photo. You get an invoice for every payment.
Who can see my pharmacy’s data?
You and your staff, according to the permissions you grant. Each pharmacy is isolated from the others on the server, not just in the app.
How do I move my data to a new device?
There is nothing to move by hand: sign in on the new device and your pharmacy’s data downloads from the server (internet needed on the first sign-in). Before leaving the old device, connect it to the internet for a minute so it sends anything not yet sent.
Can several employees work on the same pharmacy?
Yes, up to your plan’s number of users. Each employee signs in with their own account on their phone, you decide what they see and do, and every device works on the same data.
How do I reach technical support?
By WhatsApp, phone, email or the “Contact us” form on the website. Pharmacy owners can also message us from the “Support” page in their pharmacy panel and see the replies there.